Service Terms

Booking and scope

Your order confirmation identifies the services, property, scheduled time, and price for your shoot. Please review those details and contact us promptly if anything is wrong. Services listed as “coming soon” are not available to book. The booking page may be operated by a service provider, with its own payment and technical terms.

Pricing and payment

Package and à la carte prices, property-size adjustments, and available payment choices are shown during booking. The confirmed order controls the price and payment timing for that booking. We will discuss any additional work or charge with you before proceeding. Payment processing may be handled by a separate provider.

Cancellations and rescheduling

To cancel or reschedule, use the link in your booking confirmation or contact us at hello@pixelsunframed.com or 702-706-3124. We measure notice from when we receive your request to the scheduled start of the shoot.

• At least 12 hours’ notice: no cancellation or rescheduling fee.
• Less than 12 hours’ notice: we may charge a $50 late change fee, depending on the circumstances. We may waive it for emergencies or other reasonable circumstances.
• Weather: we will work with you to reschedule weather-affected exterior work without a change fee.

Refunds

If you cancel before the shoot begins, we will refund any prepaid amount for that shoot, less an applicable late cancellation fee. A cancellation with at least 12 hours’ notice has no fee, so any prepayment for the canceled shoot will be refunded in full. Refund timing may depend on your payment provider.

Once the shoot begins, the service is nonrefundable, even if the final media has not yet been delivered. We will complete and deliver the media included in your confirmed order. For a service that does not involve a shoot, please contact us before production begins to discuss cancellation.

At the property

Please arrange safe access to the property and have permission for us to photograph or film it. Preparing the space before the appointment helps us make the most of the scheduled shoot. Let us know as soon as possible if access or conditions change.

Delivery and presentation

We aim to deliver finished media within 24–48 hours after the shoot, as described on the site, and will let you know if a specific order needs a different timeline. Virtual staging and twilight edits are illustrative. Please check the disclosure rules of your MLS or other publishing platform before posting edited media. Photography and marketing media can improve a listing’s presentation, but no sale price, buyer response, or sale timeline is guaranteed.

Using your media

Pixels Unframed retains copyright in the media we create. When the media is delivered, you and your brokerage receive a nonexclusive license to use it to advertise and market the photographed property, including in the MLS, listing portals, social channels, and related listing materials, provided you follow the payment terms selected for your order. This includes an approved pay-at-close arrangement. You may share the media with people helping market that property for that purpose. Use for a different property, resale of the media as a separate product, or transfer of copyright requires our written agreement.

Our portfolio

We may display completed media in our portfolio, website, or social channels unless you opt out. To opt out, email hello@pixelsunframed.com. Please tell us before publication when possible. If you opt out after publication, we will remove the media from channels we control within a reasonable time.

Questions and updates

Contact hello@pixelsunframed.com or 702-706-3124 with questions about a booking or these terms. We may update this page for future bookings; changes will not retroactively change the terms of an already confirmed order. Read our Privacy Policy to learn how information submitted on the site is handled.